Terms of Services

You will be held responsible for all actions performed by your account whether it be done by you or by others! If server security is compromised, the account holder is responsible for all violations of the TOS and AUP, including SPAM, and all disconnect and reconnect fees associated with violations.


Qloudhost Solutions, LLC Responsibilities

Qloudhost  LLC agrees to furnish services, which are paid for, to the Customer, subject to complete compliance to the AUP and TOS. Qloudhost LLC reserves the right to refuse any potential customer, at the sole discretion of Qloudhost LLC.

Changes

The TOS and AUP are both subject to change at any time at the sole discretion of Qloudhost LLC, a change in policy shall not be grounds for early contract termination or non-payment. Customer recognizes that the nature of the service supplied and the initial rates and charges have been communicated to Customer. The Customer is aware that from time to time rates may change based on availability of hardware and overall market fluctuations, if a change is going to in any way alter the recurring monthly bill of a customer, it will be communicated prior to actual billing.

Billing Methodology and Information

Qulodhost LLC invoices for all services 10 days prior to the due date. You are responsible for arranging payment by the due date. Accounts that become past due will be subject to a 20% (twenty percent) late fee after 3 days of being overdue. This late fee is non-negotiable and will be automatically added to any overdue invoices. After an invoice becomes 3 days past due, all services affiliated with the invoice are subject to immediate suspension. Excessive tardiness will not be tolerated and could result in services being terminated or additional late fees being assessed.

Disputes and Chargebacks

The Customer acknowledges that any attempt to dispute or initiate a chargeback with Paypal or their Credit Card issuer will result in a suspension of all services and a fine of $15 will be assessed to the customer’s account. A chargeback imposed under false pretenses is considered Fraudulent and will be treated as such.

Financial Liability

The Customer acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of Qloudhost, LLC, and that damages resulting from any interruption of service are difficult to ascertain. Therefore, the Customer agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of Qloudhost, LLC. The Customer further acknowledges that Qloudhost, LLC’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred.

IP Blacklists

If any Customer or any Third Party User that is a customer of our Customer uses Qloudhost, LLC services, network, or its physical infrastructure in a manner that causes Qloudhost, LLC, or any IPs issued by Qloudhost, LLC to be blacklisted or blocked, Qloudhost, LLC reserves the right to suspend or terminate services of such customer and/or suspend or terminate the access to services, network, and/or its physical infrastructure. Operating Qloudhost, LLC service on behalf of, or in connection with or reselling any service to persons or firms listed in the Spamhaus Register of Known Spam Operations database at www.spamhaus.org shall constitute a violation of this AUP.

Law Enforcement

If Qloudhost, LLC is required by law to submit customer information to law enforcement officials when presented with a valid subpoena from a court with proper jurisdiction. Information requested is disclosed as directed pursuant to the subpoena. The safety and privacy of any customer will only be compromised by the court order of a subpoena. Qloudhost,, LLC will notify the customer of the information request as allowed by the subpoena.

Payment Verification

Customers agree to potentially having to submit to fraud checking measures, designed for both the security of the customer as well as the security of Qloudhost, LLC. The fraud checks require faxing of two forms of Government issued identification to Qloudhost, LLC, a front and back copy of the Credit Card used as payment, as well as a copy of a utility bill will the billing address.